![]() You will need to connect to your hub/routers admin page to change the channel – don’t worry it’s very easy to do and will not ‘break’ anything. ![]() ![]() If your Wi-Fi is on channel 11 or 12 change it to a channel 1 – 11. This is not mentioned anywhere in their literature however we found it hidden away on their website.Ĥ. Check your Wi-Fi is on channel 1 – 11 as Ring does not support 12 or 13. Press the orange button on the reverse of Ring for 30 seconds – this is a factory reset and broke the loop of ‘unable to join’ and allows you to start the process again form scratch.ģ. ![]() Check that the Wi-fi network you are trying to connect to is on 2.4Ghz – Ring only works with 2.4Ghz, unless you have the Ring Pro.Ģ. After a few failed setup attempts the device seems to become non-responsive not allowing a phone to connect to its network.Īfter a frustrating hour we found out what the problem was and how to fix it.ġ.
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